At Novielo London we try to keep things as simple as possible when customers return an item, just click here to the download returns form, then attach it to your parcel and return your order. Once this is received at our warehouse it will be processed and your order refunded or exchanged as requested on the form.  

Unfortunately however, we do not offer free returns on orders. It is only by adopting this policy that we are able to keep our delivery charges much lower than the industry average (and in most cases completely free), which benefits all customers rather than just the select few that decide to return an item. 

Just click on the below link to download the returns form. We recommend a tracked courier such as Parcelforce or Hermes but you can return your order with any you wish.  

Click here to the download returns form 

 If your order is damaged, missing parts or incorrect, please email customer.service@novielo.co.uk with a photo of the issue to ensure we can resolve this promptly for you.