At Novielo London we try to keep things as simple as possible when customers return an item, just enter your order number and email address in the form below and you can begin your return. Unfortunately however, we do not offer free returns on orders. It is only by adopting this policy that we are able to keep our delivery charges much lower than the industry average (and in most cased completely free), which benefits all customers rather than just the select few that decide to return an item.
Returns will be automatically approved unless there has been damage in which case you will be asked to upload some pictures and our customer service team will be in touch within 48 hours (Monday - Friday).
Just enter your order number below to begin a return, and once approved you will see our returns address displayed below the order. We recommend a tracked courier such as Parcelforce or Hermes.
Please note: All returned orders must include a printed copy of the order confirmation in the package. This will have been emailed to you automatically when you placed your order. If this is not possible, please ensure you write your order number and details on a piece of paper and insert this. This will enable us to identify the order and process your return promptly.